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Is Europe losing control of its payment infrastructure? Lionel Martín, CTO of Lyra, analyzes why technological sovereignty and Open Finance are the pillars of banking resilience in 2026.
In today’s digital banking landscape, the challenge is clear: how do we bridge the “digital warmth gap” that has emerged as we shift from physical branches to online interactions? Leaders in the industry are advocating for a “Crawl, Walk, Run” approach to personalization, emphasizing that success is an incremental journey rather than an all-or-nothing endeavor. By leveraging data to create meaningful, tailored experiences, banks can replicate the personal touch once found in local branches. Discover how AI and innovative strategies can transform customer relationships and drive loyalty in the evolving world of finance.
Is a 12-second lag costing you half your customers? In this episode of The Fintech Podcast, our Head of Marketing, Juanjo Gómez, talks with Sebastián Pillado (Country Manager at Movizzon) about why 50% of Spanish users are ready to switch banks over poor digital performance. We dive into the world of “invisible errors,” the emotional toll of app latency, and how predictive NPS is revolutionizing how we measure customer satisfaction in real-time.
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