The section where COCO promotes technological innovation, artificial intelligence, machine learning and other techniques applied to banks and insurance companies.
When we talk about innovation, we almost always think of experiences for the end customer, whether individuals or businesses. However, the internal clients of financial institutions also need innovation to improve. They continue to operate with interfaces that are far less glamorous than consumer apps. That’s the field we need to conquer.
What does a CIO need to make their online banking stand out? In this article, you will discover the strategies that are helping financial innovation leaders take their institutions to the next level. I’m not just talking about outperforming the competition and offering an optimal user experience.
Banking apps don’t always show users everything they need. For some time now, we’ve seen major corporations striving to innovate in order to meet their customers’ expectations. But what happens when their technological muscle isn’t strong enough?
All banks compete with the same range of services, which makes customer experience the true differentiating factor. The world’s largest banks realized this long ago and are leveraging technology to stand out.
We’re witnessing a transformation in the financial sector, marked by a shift in focus: from operational digitization to intelligent personalization. This new phase is known by some as “cognitive banking”. More than a trend, it represents a shift in how financial institutions interact with their customers.
Every bank holds a hidden treasure: millions of transaction records that tell the financial story of each customer. However, most institutions don’t know how to unlock that chest to extract its full value. Artificial intelligence (AI) is revolutionizing banking, but without proper data management, that revolution risks becoming little more than smoke and mirrors.
In an exclusive interview for The Fintech Podcast, Óscar Gutiérrez, CEO and founder of BioCredit and Akaike Credit Risk Solutions, shared his vision of the Colombian Fintech ecosystem, financial inclusion, and how his ventures are revolutionizing credit access in the region.
Lea Bank made its entry into Spain in 2022 with a digital proposition that’s hard to ignore. We spoke with Diego Azorin, Country Manager, to uncover how Nordic experience, automation, and a personal touch are revolutionizing consumer credit.
According to Deloitte Insights’ Tech Trends 2025 report, AI is the common thread behind nearly all emerging trends. In the financial sector, this technology is becoming embedded in every banking process –especially those involving customer service and user clustering.
In this new episode of our podcast, we spoke with Edwin Zácipa, founder and president of Fintech Latam Hub, one of the most influential voices in the financial ecosystem of Latin America.
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